There are an estimated 500-million frontline staff workers around the world in retail stores, hotels, restaurants, manufacturing and other service-related industries. These employees typically don’t have their own office, desk or computer—making it hard to access and share information important for the workday. Far too often, these workers rely on manual processes and outdated tools—cumbersome creation and printing of paper schedules, bulletin boards crammed with notes and a flurry of phone calls and text messages to cover shifts. Microsoft StaffHub is here to help.
How does this affect me?
- Support for in-app clock in/out – Team members can now use StaffHub to clock in and out, providing a simple to use and GPS-enabled tool to streamline time and attendance.
- Basic reporting on team usage – Tenant admins will now have access to usage data for all StaffHub teams in their organization. These reports will include information about the size of the team, members and owners on the team, and which devices and features each team is using. This is a pilot program that will run through the calendar year of 2017.
- Task Assignment & Tracking – Team members can now use StaffHub to create, assign, and track tasks from co-workers and management, making it easier to manage and communicate work that comes up during shifts.
- Stay Connected with Outlook Integration – Team members can access important company news or announcements made in Outlook directly in StaffHub, allowing Firstline Workers to stay up to date and connected to the organization.
- Integrate Schedule Details with Kronos – Microsoft StaffHub will support connections to Kronos, a leading provider of workforce management and human capital management cloud solutions.
- Communicate across platforms with Microsoft Teams Interop – Microsoft StaffHub will adopt the Microsoft Teams chat experience, allowing users to communicate across services (text and images only). This feature will be available on new tenants starting in October. For tenants already using StaffHub, this feature will roll out in the months after.
- Simplify Integrations with General APIs – Microsoft StaffHub plans to make available and support public APIs. Initially, these APIs will focus on shift and schedule data management at the team level. More information to come.
- Benefit from Microsoft Flow Integration – Microsoft StaffHub plans to integrate with Microsoft Flow. This support will focus on automating basic workflows for teams, schedules, and tasks, making it easier to digitize business processes and activities.
Microsoft will be rolling these features out to First release customers in the coming weeks, and the roll out will be completed by the end of November.