Microsoft is bringing four new administrator roles to Microsoft Teams. This update is now available in your Microsoft 365 admin center.
Microsoft 365 administrator roles map to common business functions and give people in your organization permissions to do specific tasks in the Microsoft 365 admin center. They’ve created four new roles specifically for admins responsible for Microsoft Teams. These new roles are:
– Teams service admin: Can manage all aspects of Microsoft Teams except license assignment. This includes policies for calling, messaging, and meetings; use of call analytics tools to troubleshoot telephony issues, and management of users and their telephony settings. They can also manage Office 365 Groups.
– Teams communications admin: Can manage
– Teams communications support engineer: Can troubleshoot communication issues in Teams using call analytics tools, and can view full call record information for all participants involved.
– Teams communications support specialist: Can troubleshoot communication issues in Teams using call analytics tools, and can view call record information for the specific user being searched for.
This new admin roles are now available to assign in your Microsoft 365 admin center or by using PowerShell. These updates are not currently available for GCC organizations.
If you have admins that work on Teams exclusively, consider assigning them these new roles to provide a tailored experience for their specific goals and to limit access to other areas of your subscription.